Unacceptable Service - Planet Fitness, Ruimsig

I'm so incredibly disappointed in Planet Fitness - Ruimsig/Roodepoort. I've had problems from the first day. Firstly, my first payment should have been debited on 25 November 2023 as discussed. Through the month of November, I had trouble logging into the gym every time, because of a payment that I wasn't informed of. The 25th of November came and they debited my account for my membership fee and the payment that I wasn't informed of. I addressed it with Natasha, and she said she'd look into it. She didn't come back to me, I had to follow up with her. She gave me attitude. She didn't give me feedback even after I asked a couple times. She treated me as if I made the mistake even though I have proof of everything. I had to reverse the payment on my side, they didn't put any effort into helping me after they said they will get it sorted out. After a long struggle I had to pay the membership fee plus a fee because of the reversed payment and I sent proof of payment to Natasha. On the 23rd of December my account was debited for my membership plus the amount that I already paid and sent proof of payment. I asked them to sort it out because I'm incurring unnecessary costs. It's completely unacceptable. I would never recommend Planet Fitness to anyone. For the next 6 months, I unfortunately cannot open any accounts as this damaged my credit record.