Unacceptable Service & *********** Staff!

<p>Alright, so I have been trying to find an answer to my questions since 31 May 2016 with absolutely no help from Planet Fitness whatsoever.</p> <p> </p> <p>1. The email address on the Planet Fitness Just Gym website for the Bellville branch is wrong.</p> <p>2. I got the correct email address at the gym, sent an email and did not receive any reply at all ********** <p>3. I then sent an email with bank statements included to ********** - from which I received no reply again.</p> <p>4. The next day I phoned in to speak to a customer service consultant - got through to a Ms Alice Nenguvela.</p> <p>5. I asked her to please explain why a) my debit orders go off on days I most definitely did not sign off on, to which she rudely interrupted me multiple times saying she will send my contract to me to show me that I did sign off on the 28th as debit order date (why would anyone be okay with a debit order going off on the last days of the month? I don't understand why I would sign off on that date as my salary only reflects in my bank account on the 1st of every month).</p> <p>6. And b) what the R115.00 extra amounts are that are debited off of my account, to which she rep**** that it doesn't reflect on their system. How does Planet Fitness not even know the amounts that they debit off of a client's account? Also - how is it acceptable that customer service cannot explain specific amounts debited off of a client's account? Could I then see this as theft, seeing your customer service cannot give me a reasonable explanation for this?</p> <p>7. She told me to send bank statements as proof to ********** to which I rep**** that I did already and she must please check the system for my email. She then TOOK DOWN MY EMAIL ADDRESS to check the system for my email, and put me on hold.</p> <p>8. After being on hold for about two minutes, the call dropped (how lucky for customer service) otherwise I would have to assume that Ms. Alice Nenguvela put the phone down in my ear.</p> <p>9. Now, Ms. Alice Nenguvela WROTE DOWN my email address, so it definitely would not have been difficult to get hold of me if the call had dropped. I received no email besides one that said I must please pay a settlement fee of R1250,80 within 24 hours - with no banking details..? How exactly does Planet Fitness operate?</p> <p>10. I am very sure anyone would understand that I would like to cancel my membership immediately due to breach of contract and the fact that Planet Fitness cannot even explain the amounts they are debiting off of my account and due to this, I am not okay with giving them MORE MONEY (settlement fee) in order to cancel my membership.</p>