Unacceptable Service from Planet Fitness – Contracts Cancelled Due to Total Neglect

I've been trying for over a month to update our family contracts at Planet Fitness, including simple bank details changes. Every email and call has been completely ignored. As a result, we've had no choice but to cancel the contracts ourselves.

Now, Bidvest is hounding us to collect outstanding payments. A Planet Fitness rep promised a specific settlement amount over the phone and said EFT details were coming – but nothing. My wife followed up to confirm the exact amount and banking info, and she's been ghosted too. If the debit order hits without clarification, we'll face penalties for insufficient funds, all because your team refuses to respond to clarify which bank details they have.

This is pathetic, indifferent service that screams "we don't care about customers." You've lost our family membership – and we're switching straight to Virgin Active, where reliability actually matters. Fix your communication or watch more clients walk.