Unacceptable Communication Cchannels

If you decide to join Planet Fitness, make sure you are prepared to be a lifetime member—because cancelling a contract is absolutely impossible.

I have been trying for four months to cancel my two children’s contracts, and it has been nothing but a nightmare. I visited Planet Fitness at Northmead Square (the same branch where they are signed up), and they simply gave me the standard contact details that are already online: *** and ***.

Here is the problem:

The email address is invalid. My emails bounce back with a notification saying: “We won't be able to deliver this message… the email is no longer valid.”

When calling ***, the automated menu gives two options:

Press 1 for new customers

Press 2 for existing customers No matter which option you choose, it responds with “invalid selection” and then disconnects after saying there is a technical error.

I have tried every possible avenue with no success. What must a person do to cancel a contract? The level of frustration is unbelievable. If you can no longer afford the fees, how are you supposed to resolve anything if you cannot reach a single person who can assist?

Planet Fitness needs to urgently fix their communication channels. This is unacceptable.