Unable to resolve error and horrible attitude

My fiance purchased 2 groupon vouchers for 30days membership with planet fitness for December. She went to activiate her voucher in November 2014 without any issues. I also activated my voucher in December. In January I received a call from Planet Fitness that my account with planet fitness was in arrears, so I informed them that I do not have a Planet Fitness account and I merely used a voucher purchased from Groupon and never actually signed up full memebership. I then recieved another call from them again in February, so I decided to go to the actual branch and speak to the manager because there was clearly an error of some sort. I took along the voucher that was redeemed for both myself and my fiance and informed him of exactly what occured. This was clearly a mistake from the consultant that activated my 30 day memebership becuase my fiance did not have the same problem. He checked his records and agreed with me and said he would have it rectified within a week. I went to his office yesterday, after more than a month, to find out what happened. He gave me a story that did not make sense. I then infomed him that should I receive a default on my ITC for a R200 will he go through