RR
Roshan R
1 reviews | Active since Dec 2012
09 Jan 2024, 07:41
Unable to convert my membership in over 3 months and ********** customer service.
Good day, For the last three and half months no one at Planet Fitness (club or HQ) in Newtown has been able to assist me in converting my membership.
The consultants at the gym keep saying "tomorrow, tomorrow". Over three months later "tomorrow" has not yet come. To-date, no one has called or emailed me back to give me an update.
The senior consultant at the gym took my cell number and said he'll call me back by 10am. 10 days later, I'm still waiting for his call.
The customer service is extremely poor. Senior consultant at the gym walks away when you talk to him.
Is this what Planet Fitness is all about?
It's not like I'm not willing to pay, just don't charge me what I didn't sign up for.
I will be going ahead by cancelling my membership immediately.
Helpful (0)
Replies (6)0
Replies (6)RR
Roshan R's updateReviewer Update
09 Jan 2024, 08:13Spoke to the Regional manager a few month back by the name of Patrick, he did nothing.
The name of the Senior manager at the Club starts with M (not sure what his full name is). He is as arrogant as one can be.
Peter goes out of his way, but his hands are tied as he is waiting for HQ.
All other stuff are great but they can't do much.
The name of the Senior manager at the Club starts with M (not sure what his full name is). He is as arrogant as one can be.
Peter goes out of his way, but his hands are tied as he is waiting for HQ.
All other stuff are great but they can't do much.
RR
Roshan R's update09 Jan 2024, 08:13
Reviewer Update
Spoke to the Regional manager a few month back by the name of Patrick, he did nothing.
The name of the Senior manager at the Club starts with M (not sure what his full name is). He is as arrogant as one can be.
Peter goes out of his way, but his hands are tied as he is waiting for HQ.
All other stuff are great but they can't do much.
The name of the Senior manager at the Club starts with M (not sure what his full name is). He is as arrogant as one can be.
Peter goes out of his way, but his hands are tied as he is waiting for HQ.
All other stuff are great but they can't do much.
Planet Fitness's replyOfficial
09 Jan 2024, 12:48Hi, Roshan,
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
Planet Fitness's reply09 Jan 2024, 12:48
Official
Hi, Roshan,
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
RR
It's a long list.
Roshan R's updateReviewer Update
09 Jan 2024, 13:00When can I expect an answer by? Before close of business today (16:00 on January 9th).
It's been 3 and a half months of me nagging the consultant DAILY with a result of NO action. Yes, me nagging the consultant.
Give me a reason why should I wait any longer?
It's been 3 and a half months of me nagging the consultant DAILY with a result of NO action. Yes, me nagging the consultant.
Give me a reason why should I wait any longer?
- You've breached the contract.
- The service is putrid.
- The regional manager has no clue what is going on.
- The Senior Manager has even less clue of what's going on.
- I've lost out on 3 months of vitality points.
It's a long list.
RR
Roshan R's update09 Jan 2024, 13:00
Reviewer Update
When can I expect an answer by? Before close of business today (16:00 on January 9th).
It's been 3 and a half months of me nagging the consultant DAILY with a result of NO action. Yes, me nagging the consultant.
Give me a reason why should I wait any longer?
It's been 3 and a half months of me nagging the consultant DAILY with a result of NO action. Yes, me nagging the consultant.
Give me a reason why should I wait any longer?
- You've breached the contract.
- The service is putrid.
- The regional manager has no clue what is going on.
- The Senior Manager has even less clue of what's going on.
- I've lost out on 3 months of vitality points.
It's a long list.
Planet Fitness's replyOfficial
09 Jan 2024, 15:24 Hi, Roshan,
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
Planet Fitness's reply09 Jan 2024, 15:24
Official
Hi, Roshan,
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
Thank you for reaching out.
We acknowledge that a prompt activation of your membership is crucial, and we regret any inconvenience you may have experienced during this delay. Our team is currently investigating the root cause of the delay to prevent similar occurrences in the future.
Best regards.
RR
Roshan R's updateReviewer Update
10 Jan 2024, 10:10Good Morning,
What is the latest on this issue?
Are we cancelling and moving on?
What is the latest on this issue?
Are we cancelling and moving on?
RR
Roshan R's update10 Jan 2024, 10:10
Reviewer Update
Good Morning,
What is the latest on this issue?
Are we cancelling and moving on?
What is the latest on this issue?
Are we cancelling and moving on?
Planet Fitness's replyOfficial
11 Jan 2024, 11:43Hi Roshan,
Thank you for taking the time to communicate with me via email.
Please feel free, should you need further assistance. I'm happy with assist.
Best regards.
Thank you for taking the time to communicate with me via email.
Please feel free, should you need further assistance. I'm happy with assist.
Best regards.
Planet Fitness's reply11 Jan 2024, 11:43
Official
Hi Roshan,
Thank you for taking the time to communicate with me via email.
Please feel free, should you need further assistance. I'm happy with assist.
Best regards.
Thank you for taking the time to communicate with me via email.
Please feel free, should you need further assistance. I'm happy with assist.
Best regards.