Unable to Cancel Membership

<p>Whilst you are paying your monthly premiums to Planet Fitness, everything goes well and the experience is great. I have been with them for over 3 years.</p> <p>Now that I am immigrating and need to cancel my membership, everything goes pear shaped. I called them on the 10th October to cancel my membership, and this process went smoothly and I thought that everything was fine. I went through to the cancelations department and was assured that my account was canceled. Then comes the day that the debit order goes off, and what do you know, it went off. My wife called them to see what was happening, and was told that they will call her back, that was 3 weeks ago and she has not yet received a call. I then called them this past Friday and was assured that I will receive a call back from 2 different people, the lady I was speaking to and her manager. I am yet to receive a call. I then called them back now to find out what was happening and I get told that I signed a 12 month contract with them at the beginning of the year and I will be debited until January. I would love to see this paperwork as it does not exist. I also got told that there is not a manager on site to handle my query, how can there be no manager at work at 9:45 am. I have now been “promised” by another person that I will receive a call today by close of business, so this means I won’t receive a call and can only take it up with them tomorrow. And every time I call the call center I get the message that they are currently experiencing high call volumes, maybe get more people working there to field these calls, or have it that the work gets done the first time and you don’t need to have people calling back 3 or 4 times to get a simple thing done.</p> <p>So if you want to use planet fitness as a gym, whilst you are using it they are great but when you want to cancel with them or get through to the call center then it is going to be a 3 month process to have something simple sorted out.</p>