*****ulently taking 400% the authorised amount from our banking account via debit orders

Wife ***

Shivon from Discovery contacted me in a letter stating that I did not have Vitality since January 2022. This is untrue since I never cancelled the Vitality, which was linked to my life assurance policy, which included my wife, all the time. My wife's Vitality was linked to her Medical Aid.

We only recently (2023/2024) changed the policy to a smaller policy due to better rates somewhere else and due to spreading of our risk, so we still had the life assurance policy to which the Vitality benefits are linked. Planet Fitness confirmed the benefits as early as four months ago with Discovery via our ID documents (see document from Planet Fitness Attached that reflects the communication with their agent). This was also confirmed by the fact that we paid only the 25% of their standard rate for both my wife and I for 4 months already and by the numerous times we used our Vitality for movies this year.

I therefore demand a refund for the debit orders that Planet Fitness took from our account, which amounts are unauthorized because they did not tell us about your de-linking of our Vitality benefits from our account and unilaterally just processed unapproved debit orders like ******* in the night.

What is utterly pathetic from both Discovery and Planet Fitness is that we have not been informed of any change where Discovery to arrogantly and unauthorized de-linked our Vitality from Planet Fitness and Planet Fitness in an unauthorized way deduct 2 x there standard rates from my account.