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Fatima B
1 reviews | Active since Jan 2024
11 Jun 2024, 18:05
*****ulent Debits by Planet Fitness to my foreign bank Card
On 31 May 2024 the following amounts were deducted by Planet Fitness
1. 31/05/2024 Planet Fitness GBP 34.53 (R 818.00) 2. 31/05/2024 Planet Fitness GBP 19.40 (459.50) 3. 31/05/2024 Planet Fitness GBP 16.84 (R399,00) 4. 31/05/2024 Planet Fitness GBP 10.54 (R249.75)
I have tried without success to find out why 4 amounts were debited from my account: - 1. 9 June 2024 - Issues raised with ticket number PFQ 16 307 at planet fitness Roodepoort with Daniel and Andre 2. 10 June 2024 -Follow up call placed with Daniel; no call back as promised. 3. 11 June 2024 – call placed to call centre ***), spoke with Veronica who also could not explain why the 4 amounts has been deducted. This therefore constitutes *****ulent deductions by Planet Fitness as nobody I spoke to at Planet Fitness can tell me why the 4 debits were made. 1. Please explain why these amounts have been deducted from my account. 2. Please immediately reverse amounts deducted in excess.
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Fatima B's updateReviewer Update
12 Jun 2024, 08:30Update on the above 10 June - Planet Fitness Roodepoort did reach back and call back was placed promised.
12 June 2024 - Still no resolution of this issue.
12 June 2024 - Still no resolution of this issue.
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Fatima B's update12 Jun 2024, 08:30
Reviewer Update
Update on the above 10 June - Planet Fitness Roodepoort did reach back and call back was placed promised.
12 June 2024 - Still no resolution of this issue.
12 June 2024 - Still no resolution of this issue.
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Fatima B's updateReviewer Update
19 Jun 2024, 14:43Good Day.
This, as per the usual Planet Fitness central processing inability to understand the issue and is also not true.
The matter in January was a separate issue - payments I made in the club were debited by Head Office in duplicate, which had to be reversed.
As per my text typed above and below, the following relates to May 2024, which is a different month from January 2024.
Let me repeat the query as it was missed above. Sending a statement will not get the money *****ulently taken by Planet Fitness reversed. Please give my money back as I have not received justification for the 4 debits. On 31 May 2024 the following amounts were deducted by Planet Fitness
This, as per the usual Planet Fitness central processing inability to understand the issue and is also not true.
The matter in January was a separate issue - payments I made in the club were debited by Head Office in duplicate, which had to be reversed.
As per my text typed above and below, the following relates to May 2024, which is a different month from January 2024.
Let me repeat the query as it was missed above. Sending a statement will not get the money *****ulently taken by Planet Fitness reversed. Please give my money back as I have not received justification for the 4 debits. On 31 May 2024 the following amounts were deducted by Planet Fitness
1. 31/05/2024 Planet Fitness GBP 34.53 (R 818.00)
2. 31/05/2024 Planet Fitness GBP 19.40 (459.50)
3. 31/05/2024 Planet Fitness GBP 16.84 (R399,00)
4. 31/05/2024 Planet Fitness GBP 10.54 (R249.75)
5. Arthur – Thulie to call back (Call back at 15:15)
I have tried without success to find out why 4 amounts were debited from my account: -
1. 9 June 2024 - Issues raised with ticket number PFQ-166307 at planet fitness Roodepoort with Daniel and Andre
2. 10 June 2024 -Follow up call placed with Daniel; no call back as promised.
3. 11 June 2024 – call placed to call center ***), spoke with Veronica who also could not explain why the 4 amounts has been deducted.
4. 12 June 2024 – Spoke to Arthur from planet fitness.
5. 19 June 2024 – Spoke Keke (no help); requested to speak with her Supervisor who was not available Nokthula -> I am awaiting feedback.
This therefore constitutes *****ulent deductions by Planet Fitness as nobody I spoke to at Planet Fitness can tell me why the 4 debits were made.
1. Please explain why these amounts have been deducted from my account.
2. Please immediately reverse amounts deducted in excess.
This is the 2nd time that planet fitness has deducted amounts from my account that did not add up. I have already cancelled my membership and will be cancelling my daughters tomorrow (12 June 2024) as a result.
FB
Fatima B's update19 Jun 2024, 14:43
Reviewer Update
Good Day.
This, as per the usual Planet Fitness central processing inability to understand the issue and is also not true.
The matter in January was a separate issue - payments I made in the club were debited by Head Office in duplicate, which had to be reversed.
As per my text typed above and below, the following relates to May 2024, which is a different month from January 2024.
Let me repeat the query as it was missed above. Sending a statement will not get the money *****ulently taken by Planet Fitness reversed. Please give my money back as I have not received justification for the 4 debits. On 31 May 2024 the following amounts were deducted by Planet Fitness
This, as per the usual Planet Fitness central processing inability to understand the issue and is also not true.
The matter in January was a separate issue - payments I made in the club were debited by Head Office in duplicate, which had to be reversed.
As per my text typed above and below, the following relates to May 2024, which is a different month from January 2024.
Let me repeat the query as it was missed above. Sending a statement will not get the money *****ulently taken by Planet Fitness reversed. Please give my money back as I have not received justification for the 4 debits. On 31 May 2024 the following amounts were deducted by Planet Fitness
1. 31/05/2024 Planet Fitness GBP 34.53 (R 818.00)
2. 31/05/2024 Planet Fitness GBP 19.40 (459.50)
3. 31/05/2024 Planet Fitness GBP 16.84 (R399,00)
4. 31/05/2024 Planet Fitness GBP 10.54 (R249.75)
5. Arthur – Thulie to call back (Call back at 15:15)
I have tried without success to find out why 4 amounts were debited from my account: -
1. 9 June 2024 - Issues raised with ticket number PFQ-166307 at planet fitness Roodepoort with Daniel and Andre
2. 10 June 2024 -Follow up call placed with Daniel; no call back as promised.
3. 11 June 2024 – call placed to call center ***), spoke with Veronica who also could not explain why the 4 amounts has been deducted.
4. 12 June 2024 – Spoke to Arthur from planet fitness.
5. 19 June 2024 – Spoke Keke (no help); requested to speak with her Supervisor who was not available Nokthula -> I am awaiting feedback.
This therefore constitutes *****ulent deductions by Planet Fitness as nobody I spoke to at Planet Fitness can tell me why the 4 debits were made.
1. Please explain why these amounts have been deducted from my account.
2. Please immediately reverse amounts deducted in excess.
This is the 2nd time that planet fitness has deducted amounts from my account that did not add up. I have already cancelled my membership and will be cancelling my daughters tomorrow (12 June 2024) as a result.
FB
Fatima B's updateReviewer Update
21 Jun 2024, 23:10Thank you to Authur and Lesego for resolving this query.
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Fatima B's update21 Jun 2024, 23:10
Reviewer Update
Thank you to Authur and Lesego for resolving this query.
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Fatima B's updateReviewer Update
04 Jul 2024, 20:384th July
The SAGA continues.
Attection: Lesego
The SAGA continues.
Attection: Lesego
I have sent communication to Planet Fitness (***) showing that the incorrect amount was communicated for cancellation of my daughter's contract. Per discussion with you on 21 June 2024 a reversal of R20 was processed ref: No PFQ-172 90, and resulting on a balance of R778.
Please direct all communication on my daughters account to me, as stated numerous times I am the payer and she will not be responding, I will. The -mail is also in error as the consultant spoke with me regarding the settlement amount, not with my daughter.
Please direct all communication on my daughters account to me, as stated numerous times I am the payer and she will not be responding, I will. The -mail is also in error as the consultant spoke with me regarding the settlement amount, not with my daughter.
At least the banking details were supp**** today 4 July, and I therefore made payment today. I attached proof of payment. Please confirm the termination of my daughter’s planet fitness membership and send all communication to me - the payer.
FB
Fatima B's update04 Jul 2024, 20:38
Reviewer Update
4th July
The SAGA continues.
Attection: Lesego
The SAGA continues.
Attection: Lesego
I have sent communication to Planet Fitness (***) showing that the incorrect amount was communicated for cancellation of my daughter's contract. Per discussion with you on 21 June 2024 a reversal of R20 was processed ref: No PFQ-172 90, and resulting on a balance of R778.
Please direct all communication on my daughters account to me, as stated numerous times I am the payer and she will not be responding, I will. The -mail is also in error as the consultant spoke with me regarding the settlement amount, not with my daughter.
Please direct all communication on my daughters account to me, as stated numerous times I am the payer and she will not be responding, I will. The -mail is also in error as the consultant spoke with me regarding the settlement amount, not with my daughter.
At least the banking details were supp**** today 4 July, and I therefore made payment today. I attached proof of payment. Please confirm the termination of my daughter’s planet fitness membership and send all communication to me - the payer.