***ual Harassment at Planet Fitness and they still want me to pay a cancellation fee

I have national membership with Planet Fitness and I was ***ually harassed a few months ago since the incident I have been rather reluctant, actually extremely uncomfortable to go to any of the franchises. It took them more than a month to resolve the issue if I'm not mistaken it took 3/4 months to get a call from them to tell me the gentlemen's membership was canceled. As a female I go report that one of your members asked me what position I like, the incident is caught on camera I reported it immediately, and when I call after months of letting you debit my account to cancel as I have not been going to the gym due to my discomfort I get told that I need to pay R4000 for immediate cancellation or pay an additional 4 months if this is not possible. I was ***ually harassed and I explain to your consultant Zandile Mzimba that I am cancelling due to my uncomfortablity and trauma she completely disregards this and is stern on she's only concerned with me paying for canceling not the reason for canceling mind you this is a female who further said I should not make getting ***ually harassed about her the cancellation rules are what they are and further stood firm to say even though I have requested to speak to the manager at cancellation the manager is on lunch and it is not like they will tell me anything different.

Planet Fitness is demanding R4000 or 4 months subscription payment when they handled my ***ual harassment case so poorly and took they time to settle it bouncing it from pillar to post. They can kindly cancel my subscription I won't be returning to their franchise now nor ever again in the future with a staff that doesn't care for their customer only concerned with money why would I? The country alone has so many GBV, ***ual harrasment and **** issues and as a brand this is how they choose to handle, utterly disgusting