****TY SERVICE

I joined this gym in 2022 but in the past 3 months the service has been nothing short of ****TY from the sales consultants. I requested a conversion as I had changed medical aids and had a new vitality membership.

I came in on 4 Jan to get the conversion sorted out. An appointment was booked for 4 pm with Lindo, he was not here and I was told someone else would assist me. The guy that assisted me apparently didnt do due diligence as my debit order for Jan was INCORRECT! I come back and Lindo tells me some story about how he had to attend to another client elsewhere (then why book the date and time if you wont honour it??) For some reason this "jot form" hardly works.... I come in, the lady at the front says the jot form isn't working, I go have my session and on my way out I meet Lindo who tells me the jot form is working and his colleagues dont know what they are talking about. We are almost done with the jot form when he says I shouldnt change my banking details as the change wont happen swiftly if the banking details arent the same. I change the banking details but forget to change the bank name (same guy who insisted on checking my every step like I am some child missed this part). He goes to the back to "check" and while he is gone, I notice that we have the wrong bank on the details.... I complete the jot form again... Lindo come back and I tell him that I have changed the details and corrected the bank name... He tells me I chose the wrong Lindo on the list of consultants so he will make use of the first form that we submitted and just make a note for the banking details to be changed

Side note: This lindo gent is quite condescending in his approach. He also told me to go get my refund from the bank. I must go tell the bank to reverse a debit mandate that I signed up for because planet fitness ****ED UP????? Why is this a client problem????????????

Anyway... Lindo tells me he will make sure all is fixed... I dont hear from him all week until I visit the gym on a Thursday, He tell me he checked and we need to do it again (so if I hadnt come to the gym, I wouldnt have been informed?)

On that day, I had had enough of his tone, and I remember the look on his face as he chuckled asking me "should I rather get you another consultant". this is after I told him not to patronise me. I said we can sit and fix it but he mustn't patronise me. I was told a Nic is at the back but cant help me because he is busy with another client.

I returrned on the saturday and a Lady named Milly helped me. She even gave me a reference number assuring me that my account would run as it should... Please tell me why I just woke up to ANOTHER INCORRECT DEBIT ORDER!!!!!!!

It is 08:12 and I am sitting at the gym asking that they fix it. Funny enough the manager is off and so I guess in his abscence there is absolutely no one to assist?

PLANET FITNESS, AT THIS POINT I DONT EVEN WANT MY ACCOUNT CREDITED AS PROMISED LAST MONTH, I WANT MY MONEY BACK!

How are you the biggest one in centurion and yet your consultants are so ***********!!!!!!!