SG
Stephanus G

1 reviews | Active since Jun 2014

24 Jul 2015, 14:01

Try to deduct money for paid up membership

I've paid up my membership for 2 years, in cash, and Planet Fitness, after one year, try to start deducting money from my account. After I stopped it they have the audacity to send me a sms's stating my account is in arrears.<br> I received a phone call, to check if I'm happy with Planet fitnesss, where I complained about my account and they promised to look into it and phone me back. But nothing. After the second sms I went to them to see them in person. The girl at the reception checked on my account and find all my fees to be settled and said she don't understand why but will follow it up with them and call me back the same day. It's a month now and no phone call but I still get the sms's that the account is in arrears.

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Replies (1)
Planet Fitness
Planet Fitness's reply27 Jul 2015, 10:42
Official
Hello stevegouws,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.