Treating Customers Unfairly

I requested to have my black tag removed from my gym membership on 26 January 2015 ref PF 71921 and was advised that it will be removed. I also requested to have my payment method changed from debit order to cash. This was also advised will be done. However when I called in to follow up I was told I cannot removed a debit order if I signed the contract with debit order. My monthly debit is R416.50 including the black tag of R99. The debit for March was R448.25. When I called in I eventually spoke with Bilquees Era she advised me that there will be a cancellation fee of R1400 (cant remember the exact amount) to remove the black tag as I am still under contract. When I asked her why the cancellation is more than the monthly amount if i have less than a year left she told me she will enquire. When she returned she advised me that the system had a error the cancellation amount is R267.30 to have it removed. I was not informed that there will be a cancellation to removed the black tag. I was advised previously that I will only be able to remove it after 1 year has passed sinced inception.Also I was not informed of the debit order increase. Worse company to deal with