Treat clients fairly

This year a friend recommended I join vitality, I joined vitality around Feb/March 2020. I was told I can go to the gym for reduced rates and the gym membership would be for a year. I was happy about that because I wasn't sure if I'm a gym person or not, so a year's membership was great for me. I called Charles and requested him to help me join the gym, I showed him the confirmation text that I received from Vitality, that I am officially a member. Paid the money for the tag and I thought this was such a great experience, little did I know that this was not the case. Charles had given me a 2 year contract to sign, which was not what we had agreed on. This came to light when I went to the gym to ask why the debit order amount was higher than what I was told. I was then told that my membership was 2 years. I called and requested to be assisted with that but I was told no l signed a 2 year membership. To date Charles has not fixed this mess he created. Planet fitness is this how you treat your clients? Right now I'm still so angry with the way my membership was concluded. Discovery Vitality have been nothing but so helpful, I cannot pay a 2 year membership and vitality as this is not what I wanted. Planet fitness please fix this as your representatives do not act in the best interests of the clients. We trust them to act with transparency and accountability.