Trapped

I called the call centre on the 10th December to cancel my contract due to me moving. The call centre agent advised me of the settlement amount due which I paid immediately.<br> <br> Planet Fitness then debited my account thrice in December and once every month subsequent to me trying to cancel my contract.<br> <br> It turns out that they had calculated my settlement fee incorrectly.<br> <br> I was advised by Tate (call centre agent) that he would do a financial adjustment and that my contract will be cancelled as well as my money refunded by the end of February. Yesterday I was told that it would be done by the end of March.<br> <br> I have left numerous messages for the manager to contact me with no contact made to date.<br> <br> All I am told is that they understand my frustration but yet they are still debiting my account on a monthly basis.<br> <br> I don't know why it is taking over three months to cancel my contract and I am really frustrated that I am having to pay for a service that I've asked to be terminated.