Transfer/Refund

I was in the process of doing a transfer, I paid the transfer fee on the 12/12/2018 however I still got debited from my previous membership on the 28/12/2018. I queried this and was informed that I hadnt signed a manual contract, which I was told nothing of when I paid the transfer fee at the branch. I signed a contract and spoke to the branch manager who told me I'd get reimbursed what I got debited. However I still got debited in january from my previous membership. I went to the branch manager again who told me everything who made me sign another contract and told me I'd get contacted and this would get sorted, howevef this still hasnt been sorted after 3 weeks when I spoke to the manager. I've even sent an email but no responses from planet fitness. I've tried alll options, even their call centre but i dont even want to get started on thst because I wont finish.