TOTALLY DISSATISSIED

October/November 2025 I went into the new Planet Fitness branch at Parkdene Boulevard ( still busy with the new development but sign up could be done) to enquire the fees structure. I was assisted by Danie Horlick Ref no: DH2274, where he explained me the different fee structures and when the branch would open . I told him I'm unemployed and cant afford too much just for gym fees and its monthly. he explained that the fees do go up by approximately 10% per year and that was my main concern. He told that I could apply for a Sanlam Will and get 80% off from the 699pm/799pm , which was great, and said he will send me the details of the broker as to whom I have to talk to, and this is the person her refers all his clients to. I also asked him what are the fees for the Will and he said its free, they will explain all the details. Whilst we were busy I asked Danie more than 3 times if there was any catch to pay R169pm ( this amount after the 80%) and he confirmed every time, only apply for the will which is free, after your Will is registered bring your reference number and we will add it to your profile with your Id number. Happy as can be, I paid R150 for the tab and left.

1 November 2025 @ 09h49, Danie WhatsApp me his personal details and the Brokers name and contact number. contacted him and he said someone will arrange for an appointment. Appointment was made and the person came out to my home where I app**** for the will.

Late December I went back to Boksburg Planet Fitness when one of the consultants told me the information wrt my Will is not active and I should contact Sanlam. Called Sanlam, told them I app**** for the Will, which they could see on their system, however in order to qualify for the 80% discount I have to register for their Reality program.

I tried to call Danie and the consultant who assisted me with the Will. No reply. Then I send Danie a message. He rep**** later that evening and said asked me didn't I speak to Jody and that I only have to pay R129 for the Reality program.

No one ( Danie or the Sanlam consultants ) told me about the Reality program in order to get the discount. and as per Sanlam the discount is 80% immediately, you have to proof yourself, get to a certain rating to earn the 80% reduced gym fee.

This is totally unprofessional.

I called Planet Fitness contact centre to cancel the contract but its not allowed even though I've explained to the lady what happened. She was really helpful and sympathetic.

Danie contacted me but I was unavailable.

Thursday, 19th February 2026, I called Danie, no reply as he was off that day.

Friday, 20th February 2026 at 10h50, Danie send me a WhatsApp " Ek het met die broker gepraat, hulle se jy hoef nie die R129 add on te doen nie" The conversation thereafter was confusing so I went to to Planet Fitness. Danie told me that the people did not explain the process thoroughly to him and I should pay the arrears and continue with payment. Definitely not the conversation as per the WhatsApp.

I am unemployed and I was overjoyed to hear that I only needed to pay R169pm for gym fees, but I have to apply for a Will, which I did.

Unacceptable.