Totally disappointed at Planet fitness Newtown Junction Admin staff.

When i joined they gym last year was offered 3 months R99 special and then my monthly payment would be R248 after.

The first 2 debit orders R99 were not successfulI. However, i made a cash payment and my account was upto date. In November i started paying R248. Which i paid for December as well.

This month on the 15th I paid R399 because i wanted to active my Vitality benefit. The consultant adviced me it will be active in 72 hours.

Yesterday i decides to ask the to check for me if everything is in order.

Only to find out that my Vitality forms are not on the system and on top of it all, im owing R150. No one could explain it to me what it was for and why not my Vitality is not active.

So which means this month they going to debit the full amount again. Instead of the R99.

I am extremely disappointed with Planet Fitness New Town admin for neglegence.

All i am asking for is for them is to do the right thing and reimburse my Vitality point i would have gaine thus far.

Theres a reason why we commit into paying money for such services. So in this case i am paying it for free???