1 reviews | Active since Jan 2026
Top-tier gym ruined by pretentious trainers. Not all trainers some.
The gym ( Planet Fitness Fourways Mall ) itself is lovely—clean and stocked with top-tier machines like the Pendulum, V-squat, and Hack Squat. Planet Fitness never disappoints when it comes to the facility.
However, the trainer culture is a major letdown. Most of the male trainers act as if they own the floor and have a very pretentious, 'gatekeeper' energy. As a female gym-goer, it is incredibly uncomfortable that they never greet you first, and when you are polite enough to greet them, they look at you like you’ve done something weird. There is a definite 'mini-bully' vibe.
I’ve even had a trainer interrupt my set to give unsolicited advice while he was busy with his own client. It feels like you have to be a paying client for them to actually treat you like a human being. I’m there to focus on my workout and go home, not to deal with staff that lacks basic professionalism and boundaries. Great facility, but the trainers need a serious reality check.
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoy the Fourways Mall facility and the equipment available.
We’re concerned by your comments regarding trainer conduct, as this is not the experience we aim to provide our members. Your feedback has been noted and will be shared with the relevant management team for review and appropriate action. Creating a welcoming, respectful, and professional environment for all members remains a priority for us, and we appreciate you bringing this to our attention.
Thank you,
The Planet Fitness Team.
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoy the Fourways Mall facility and the equipment available.
We’re concerned by your comments regarding trainer conduct, as this is not the experience we aim to provide our members. Your feedback has been noted and will be shared with the relevant management team for review and appropriate action. Creating a welcoming, respectful, and professional environment for all members remains a priority for us, and we appreciate you bringing this to our attention.
Thank you,
The Planet Fitness Team.
