MK
Mehraan K

1 reviews | Active since Oct 2020

01 Nov 2020, 10:04

Took money without approval

They processed a cancellation and debited a large sum of money from my account without my approval

0
Replies (2)
Planet Fitness
Planet Fitness's reply03 Nov 2020, 09:03
Official
Hi Mehraan,

Thank you for your message.
Please could I ask you to email me all your details ID No, Contact Number and email address to *** and I will get someone to get in touch with you right away.
MK
Mehraan K's update03 Nov 2020, 10:08
Reviewer Update
Hi

Not necessary, planet fitness contacted me. They reactivated my account and the amount that was debited was added to my credit, not refunded.

However my 1 star review will remain as this should not have happened in the first place.