Title: Planet Fitness and Their Debt Collectors Are a Nightmare – Stay Away

My experience with Planet Fitness has been nothing short of frustrating and disheartening, not just because of their internal processes, but more importantly due to the *********** and unprofessional debt collection agencies they choose to associate with—specifically Landau Collections.

Despite consistently paying my gym fees through monthly debit orders, I’ve been subjected to ongoing harassment and false claims of non-payment from Landau Collections. I've provided clear bank statements and attempted to resolve the issue through proper channels, but I’ve been met with silence, negligence, and repeated harassment. It's clear that these companies do not accurately maintain or track customer payment records, and they have zero interest in resolving legitimate concerns.

I must express my severe disappointment in the service delivered by both Planet Fitness and Landau Collections. The complete lack of accountability, poor communication, and disregard for facts have made this one of the worst customer service experiences I’ve had.

This entire experience has left a very poor impression of Planet Fitness as a brand. By continuing to partner with such backward, lazy, and sly companies, Planet Fitness is actively contributing to the mistreatment of its members and destroying its own credibility.

If you’re considering joining a gym, I highly recommend Virgin Active or any other fitness provider. Do yourself a favor and avoid Planet Fitness altogether—unless you want to deal with disorganized billing, aggressive debt collection calls, and total disregard for customer service and accountability.

Planet Fitness, clean up your partnerships or prepare to keep losing members who value transparency and professionalism.