Tired of lack of feedback from Planet Fitness & little to no action taken after numerous email attempts

Hi HelloPeter

To be totally honest if I could give Planet Fitness 0 stars I would. Please note that this is mainly directed to the support I've received when emailing Head Office, as to be totally honest I've virtually received no real tangible feedback, and the feedback I have received has taken way longer than the 72 hours promised on their website.

Anyways back to my complaint. I've emailed ********** and ********** numerous times, Sharee was relatively helpfull although what I was requesting was out of her authorization according to what I gathered from my email with her, so I'll give her points for that. BUT when it comes to the "HEAD OFFICE" their "LACK OF SERVICE" has been pathetic when emailing them to ask them to stop debiting my account as I'll want to take control back of my account, meaning I want t make payments from my side.

Because of the above mentioned fact the debit orders have bounced on 3 seperate occasions due to lack of funds, resulting in bank charges of over R500 over the last 3 month, which if Planet Pitness had taken the necessary action could have paid for my gym membership, but now it's (the money) has dissapeared into thin air.

Please note that for me it's not really about the money (more about the inconvenience), even though that money could have been put to good use, and it's more about the lack of support and action taken when "MAKING A SIMPLE REQUEST"...

Warm Regards, Tim Kruger