CC
CARLA C

1 reviews | Active since Jul 2019

02 Jul 2025, 15:56

Think twice when signing up with Planet Fitness - Bedfordview

I decided to change from Virgin Active to Planet Fitness in Bedfordview due to the gyn fees being so expensive at VA. I've started to regret my decision. I've been called 4 times to resign my contract with them as their systems did not capture the information provided, for some strange reason! Over and above that, they have debited my account for the second month in a row, with the incorrect amount!! I have reported this to the rep. who signed me up as well as the branch manager and now I am being given the run around!! Really not impressed with their service at all!

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Replies (1)
Planet Fitness
Planet Fitness's reply11 Jul 2025, 14:34
Official
 Hi Carla,
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience and frustration you've encountered with the repeated incorrect debits and lack of clear communication at our Bedfordview branch. 
A member of our team will be in contact to address your concerns, clarify the situation, and work on resolving this matter for you. 

The Planet Fitness Team 💙