Think twice!

PLANET FITNESS: Think twice before signing up. An absolute administrative nightmare!

My experience with Planet Fitness has been appalling. What should have been a straightforward membership cancellation has turned into an ongoing battle involving payment demands, unnecessary frustration and a complete lack of confidence in the company's administrative processes.

On 10 February 2026, I submitted cancellation notices for both my membership and my spouse's membership. We paid the required three months' cancellation fees and notice periods. You would reasonably expect that to be the end of the matter.

Apparently not.

Despite submitting the cancellations and paying the required fees, Planet Fitness has continued sending payment demands and SMS notifications for alleged outstanding amounts. The cancellation process has been followed, the required fees have been paid, yet we are still dealing with this unnecessary saga months later.

How can a company acknowledge cancellations, receive the required payments and then continue pursuing customers for money without providing a satisfactory resolution?

The administrative incompetence is staggering. The time and effort required to deal with this situation are completely unreasonable. Customers should not have to repeatedly defend themselves against payment demands after following the cancellation process and paying the applicable fees.

If Planet Fitness believes additional money is owed, it should provide a clear, itemised breakdown of the alleged outstanding balance and explain precisely how it was calculated. Continuing to send payment demands without properly resolving the underlying dispute is not acceptable customer service.

Joining a gym should not be the easy part, with leaving becoming a months-long financial and administrative nightmare.

A reputable business should have a transparent cancellation process, accurate account records and the basic courtesy to resolve disputes properly. Based on my experience, Planet Fitness has fallen woefully short of these expectations.

The continued demands for payment, despite the cancellation notices and fees already paid, have left me thoroughly unimpressed with how this company treats its customers.

My advice? Think very carefully before signing a contract with Planet Fitness. Read the cancellation terms, keep every email and proof of payment, and make sure you have everything documented. You may need it.

Absolutely unacceptable. A gym membership should never become this much of a battle to escape.