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<p>I joined planet fitness Craighall just before Christmas 2016 on a gift of health membership, R1000 for first 6 months, R299 for the next 6 and then R529 for the remaining 12, plus the R99 for a black tag. The R1000 was paid at the time of joining ON THE COMPUTER OF THE MEMBERSHIP MANAGER, a useless man named Amiel. Come January 1st 2017 I am debited R628, of which R99 is correct but the R529 is incorrect as I have paid the R1000 for the first 6 months already. I have gone through the gym channels twice, calls and in person at the gym, and have been PROMISED the money would be in my account 14 working days later. Here we are 28 working days and several fights later, with multiple queries logged and apparently escalted, phone calls and meetings at the gym and I get a call saying that it is with the accounts department for them to authorize the payment. YOU STOLE MY MONEY. I am a fully paid up memeber, surely it's a simple "my bad let's authorise the refund", there's nothing to investiage and query. Disgusting service and basically ****************. Some of us can't afford to have R529 ****** from our account and empty promises that it will be returned to no avail. Every new call seems to be "No it still needs to be authorised" when the last call we were told that it was in the process of being refunded and the money would be in my account within 14 working days. Absolutely disgusting service from the membership staff at Craighall Planet Fitness as well as most of the Call Center Staff</p>