1 reviews | Active since Apr 2015
They wrongfully billed me more money (Attitude)
A consultant at Planet fitness told me to sign up to a student package and should I be unable to pay gym fees when my contract ends at work they will cancel my contract free of charge without any hustle if I provide proof of my contract ended , when my learnership contract ended I than send them proof of my contract ended and that I'm unable to pay gym fees, they than send me a large amount of money to pay if I want to cancel my contract with them knowing exactly that I'm a student whose unemployed.<br> <br> I than asked them to freeze my account so that I pay R125 monthly while looking for a job instead of paying the R295 student gym fees but they refused to freeze my account without any reason to why they cannot freeze my account, I than asked them to than transfer my account to the Rovonia club from the Criaghall club and thry said I should make a payment of R180 which I did on the 30th of March 2015 on the top of the R295 they deducted from my account on the 25th of March 2015
We thank you for contacting us with regards to your query.
Please be advised the R125 deductions was towards your freezing fee as requested by you. The R180 payment was for your membership transfer admin fee and your membership was frozen, but now is active and will debit the normal rate as of next month.
Should you require clarity or further assistance kindly contact our customer care line on ***.
Yours In Fitness
We thank you for contacting us with regards to your query.
Please be advised the R125 deductions was towards your freezing fee as requested by you. The R180 payment was for your membership transfer admin fee and your membership was frozen, but now is active and will debit the normal rate as of next month.
Should you require clarity or further assistance kindly contact our customer care line on ***.
Yours In Fitness