THEY WANT ME TO PAY FOR THEIR MISTAKES!!!

I phoned Planet Fitness on the 11th of June 2018 to cancel my membership. CALL REFERENCE - PF **********

I was clearly told that my membership is cancelled as of end June 2018.

I asked if there are any penalties or cancellation fees and was told NO.

Someone phoned me yesterday and today demanding that I pay cancellation fees - how can you guys call me 2 weeks later telling me that my membership is NOT yet cancelled and demanding cancellation fees when I was told something completely different on the 11th of June??!! The person who called yesterday said 'sorry they made a mistake' - well that's not my problem - Planet Fitness must pay for their own mistakes - I as a customer should not have to pay for YOUR MISTAKES!

It is highly unprofessional, ********* and actually *******, as the contract was already verbally terminated on the 11th.