They lie alot and never help anyone... 4 months and 0 assistance

Took out a contract October last year under the impression that I was going to get 60% of their sanlam rewards program.

They got my debit order wrong, never signed me up for the discounts and when I went to fix this mess they tell me it's no longer 60%.

Now when I ask them to fix their mess they create stories and want to charge me for canceling. I have filed a complaint since November but the manager then ignored me. now I sent an email December they still ignored me. I went February on two occasions to cancel my membership and hold the sales agent and manager accountable turns out they stopped working there.

The new sales manager hasn't gotten back to me, I have been informed by head office that they cannot assist me that it's up to the Vanderbijlpark branch and they keep saying they will get back to me regarding my membership and no one has gotten back to me

I emailed the gym manager and he knows nothing about this! So the sales manager never communicate my issue to anyone.

Maybe they are hoping I will go away and not hold anyone accountable for this.

The longer they duck and dive the more they charge me. I have been civil trying to fix this since November enough is enough. I need someone who will put this to rest.