They cannot resolve their own mistakes - to your cost!

During Feb 2024 I spoke to a Planet Fitness employee. I requested information (only) if I would change from a Local to a National membership. I then specifically told the lady not to change my membership yet.

During the same call I also requested the removal of my 'buddy' from my contract (over a 2 month period as to not incur additional costs).

Then this woman went on a 'fun run' on my account - she changed me from my current gym (Olympus) to the Sandton gym. This little fun day of hers meant that I was charged almost double on my monthly premium.

And then the calls started. The team phoned me at least 5 times to pay the outstanding amount (between my regular charges and their additional costs due to her changes). The more I keep telling them to fix their fault, the more calls I get - each time with an "we will go listen to the recording". I wish they would!!!! And then fix their mess.

Horrible experience and even worse customer care! So much so that I considering cancelling the contract altogether and returning to my husbands' gym.