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Nish N
1 reviews | Active since May 2025
30 Jun 2025, 07:50
There are so much of costs involved in becoming a member and because I cancelled before the 1 year
There are so much of costs involved in becoming a member and because I cancelled before the 1 year.period i had to pay extra.added costs. To top this off my because my Sanlam rewards policy was cancelled I was not offered the initial rate I was offered when I joined after 2 months hence the membership went to R599 a month which was out of my budget . Planet.fitness.took the onus upon themselves to have free reign into my back account without .y.knowledge , without my.pemission & without informing me prior that I will be paying R599 a month as my Sanlam Policy was cancelled . Very unprofessional
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Replies (1)Planet Fitness's replyOfficial
11 Jul 2025, 15:24Hi Nish,
Thank you for sharing your experience with us. We take your concerns very seriously. A member of our team will be in contact to clarify the situation, review your account, and assist in resolving this matter.
Thank you for sharing your experience with us. We take your concerns very seriously. A member of our team will be in contact to clarify the situation, review your account, and assist in resolving this matter.
We appreciate your patience and the opportunity to make things right.
The Planet Fitness Team 💙
Planet Fitness's reply11 Jul 2025, 15:24
Official
Hi Nish,
Thank you for sharing your experience with us. We take your concerns very seriously. A member of our team will be in contact to clarify the situation, review your account, and assist in resolving this matter.
Thank you for sharing your experience with us. We take your concerns very seriously. A member of our team will be in contact to clarify the situation, review your account, and assist in resolving this matter.
We appreciate your patience and the opportunity to make things right.
The Planet Fitness Team 💙
