LG
Larry G

1 reviews | Active since Jun 2009

28 Oct 2020, 13:20

Theiving Planet Fitness

Planet fitness, ***** money from my bank account by unapproved debit order. The problem has not been resolved since March 7Months. The Customer service e-mail and call center are useless. It is impossible to get contact details of anyone in the management. The club manager at Benoni Club, Dylan, passes the buck and does not phone back. The whole process is absolutely useless.

0
Replies (2)
Planet Fitness
Planet Fitness's reply30 Oct 2020, 15:12
Official
Please email me with all your details and I will escalate this and  get someone to contact you to resolve this for your. ***
LG
Larry G's update03 Feb 2021, 15:28
Reviewer Update
They eventually refunded the money they stole by processing unapproved Dr Orders.
However they continue to process unapproved Dr Orders, even after I resigned my membership (In Oct 2020) 3 months ago. Every Dr order will be reversed !