Planet Fitness

<div>Professional Negligence. Last Thursday (18/01/2024) my two cellular phones and my smart watch was ****** from my locked locker at Planet Fitness Olympus, in Pretoria. After I completed my workout, I put my two cellphones and smart watch in my gym bag and locked the locker with a secure pin lock. I then proceeded to the shower. When I returned from the shower, I opened my locker using my pin code. It was locked. I then took my belongings to the private change room and looked for my phone. I then realised that the phones and my watch was not in my bag. I immediately asked one of the ladies in the change room to call someone from reception. We looked and could not find the items. The receptionist opened all the lockers to check whether the my items may have been hidden in one of them. Later that day, I was informed that they identified the person who stole my belongings. She is a member of the gym (at another facility) and had done the same thing at a few clubs. She seems to be part of a syndicate. I asked why she was not flagged on the system after the first incident and no one was able to explain this negligence that resulted in me losing my personal items. They have been negligent. Today I received a response stating that the gym cannot be held liable as the contract and statement on the board at the entrance of the gym, indemnifies the gym for all or any losses incurred. This is absolutely ridiculous as this could have been avoided has reasonable care been taken to flag this person the system. Planet Fitness does not care about its members neither do they implement proper and impenetrable systems to protect their members yet the contract 100% indemnifies them, even when they are negligent. This means that someone or individuals have the ability to bypass the locking system or have master keys that can open lockers with pin codes. I just want them to replace the items that were removed from the locker.</div>