TS
Thabo S

1 reviews | Active since Apr 2014

19 Oct 2015, 13:09

The worst customer service provider

It is out of absolute disgust that I'm writing this query, the most appalling customer service I've ever experienced by your consultant, Patricia Nala. She's absolutely useless, no communication skills at all. She even failed to put me through to her supervisor upon my request.<br> <br> After paying my membership consistently, I find myself in arrears, I have never skipped a payment but I'm constantly getting sms' that my account is not up to date and every time when I follow up, I'm told that I should ignore the sms and today I got a different answer, I was told that I owe, R75-00. I can send you all the proof of payment, you can do the math and tell where the hell does that R75-00 come from. <br> <br> I challenge Patricia's superiors to call me and tell where and when have skipped the payment and why do I owe them otherwise they can kiss my membership goodbye.<br>

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Replies (1)
Planet Fitness
Planet Fitness's reply19 Oct 2015, 15:15
Official
Hello thabosaudi,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness