The Watwrkloof branch gave me the run-around plus bad service

Very disappointing service by Waterkloof branch in Pretoria. I signed up in August on a national package. Agreement was that the gym activation fee would be waived and I would pay for Sanlam Reality activation in 2 instalments I paid that Sept and Oct.

However to date I have not been linked to the benefit and on 25 Oct a gym membership fee was debited. I reversed that. After countless phone calls to customer service and to the manager who promised to callback but never did, Neo send a WhatsApp VN yesterday 31st, promising I will get a form by email that will resolve this. Lo and behold today I find my tag blocked and can't access the gym.

Ok then I will not call anymore. I will just stay put and stop being a member with immediate effect. Any future debits will be reversed! I will look for another gym or just train at home!! I WANT A REFUND OF THE BENEFIT ACTIVATION THAT I PAID