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Good Hello Peter "I requested to transfer my membership from Planet Fitness to Hazelwood last Friday. The consultant informed me that the transfer fee would be R200and I will be paying R259 monthly today the consultant told me that I need to pay the R200 transfer fee and that my new monthly fee would be R399. I'm unhappy with this change and feel that Planet Fitness should honor the original agreement. Can someone please assist me in resolving this issue?"

"When they called me regard the monthly for R399, the representative stated that I shouldn't have paid the transfer fee since Olympus and Hazelwood are the same gym. However, he failed to provide a reference number for the transaction. I received the call at 13:49 from ***.I for got the name of the guy cause I was driving. "When I got home, I called Planet Fitness's complaints department. The representative told me I still had to pay the R200 transfer fee. However, she didn't provide a reference number for the transaction. I've decided to cancel my membership because Planet Fitness failed to listen to my concerns and resolve the issue."

"Actually, I didn't want to cancel my membership. I believe Planet Fitness should honor the original agreement we made."the first Agreement.