Terrible service from Planet Fitness Platterkloof

Item: Planet Fitness
Rating: 1
Author: ella L

I am extremely disappointed with Planet Fitness Platterkloof. Really pathetic service!!! I was in contact with a sales person Zugi for 2 weeks and gave me misleading information without me even know. I made two appointments to meet with him at the gym and all two appointments he assigns other consultants to assist. Due to the incorrect information we had canceled our contract one day after signing. Really disappointed for such a large entity. Stay clear from Planet Finess Platterkloof!!!

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Replies (1)

Planet Fitness's replyOfficial

02 Mar 2026, 17:36

Hi there,

Thank you for sharing your feedback. We’re sorry to hear about your experience at our Platterkloof club and understand your frustration.

Although your membership has already been cancelled, we will share your comments with the relevant team to ensure improvements are made and similar situations are avoided in the future.

We appreciate you bringing this to our attention.

Thank you,
The Planet Fitness Team.

Planet Fitness's reply02 Mar 2026, 17:36

Official

Hi there,

Thank you for sharing your feedback. We’re sorry to hear about your experience at our Platterkloof club and understand your frustration.

Although your membership has already been cancelled, we will share your comments with the relevant team to ensure improvements are made and similar situations are avoided in the future.

We appreciate you bringing this to our attention.

Thank you,
The Planet Fitness Team.