Terrible service and unfair business practices

The worst service ever. They looking out for their business and recovering from covid and not taking into consideration that we are also affect by the pandemic and we lost our jobs. They want cancellation fee it’s not like we are canceling because we want to we are canceling because we are now unemployed and can not afford to pay for a gym membership. Can you relook at your contract for people who have lost their jobs due to the pandemic. We had to cancel some of our policies that are important into to make ends meet. You have lost a loyal client in my. Planet fitness will never see my anymore. When you call to ask to speak to a manger you are told they are not around and they may not call you but the will log the query. I will call again on the 30th November 2020.