RA
Ricardo A

1 reviews | Active since Feb 2015

14 Mar 2015, 13:07

Terrible service and misrepresentation

Unfortunately, I have to complain again about Planet Fitness. After requesting the cancellation of my contract, effective 1 March 2015, and being told that my account was up-to-date, I was contacted yesterday by a debt collecting agency informing me that I owed PF money. I was very upset as PF had charged me club fees (which I am not liable to pay) and a cancellation fee despite my contract terminating automatically after one year. So I thought that this outstanding amount was for the afore mentioned reasons again, however, I was informed that they wanted to collect R30 from me. I immediately said that it was a mistake and I have a statement to prove that I owe PF nothing. I called PF to find out what was happening and I was informed that I owed them R30 for an increase that was put in effect on 27 Feb 2015. I paid my contract a year in advance (I paid at the end of Feb 2014 for 1 March 2014 until 28 February 2015). For the latter reason, I do NOT see why I am liable for this increase as my contract would terminate the next day. <br> <br> Please get this sorted out and cancel the increase which I am not liable for. I am sure what PF is doing is not legal. Further action will be take.

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Replies (1)
Planet Fitness
Planet Fitness's reply16 Mar 2015, 16:46
Official
Hello rjalb2,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness