1 reviews | Active since Feb 2015
Terrible service and misrepresentation
Unfortunately, I have to complain again about Planet Fitness. After requesting the cancellation of my contract, effective 1 March 2015, and being told that my account was up-to-date, I was contacted yesterday by a debt collecting agency informing me that I owed PF money. I was very upset as PF had charged me club fees (which I am not liable to pay) and a cancellation fee despite my contract terminating automatically after one year. So I thought that this outstanding amount was for the afore mentioned reasons again, however, I was informed that they wanted to collect R30 from me. I immediately said that it was a mistake and I have a statement to prove that I owe PF nothing. I called PF to find out what was happening and I was informed that I owed them R30 for an increase that was put in effect on 27 Feb 2015. I paid my contract a year in advance (I paid at the end of Feb 2014 for 1 March 2014 until 28 February 2015). For the latter reason, I do NOT see why I am liable for this increase as my contract would terminate the next day. <br> <br> Please get this sorted out and cancel the increase which I am not liable for. I am sure what PF is doing is not legal. Further action will be take.
We thank you for contacting us with regards to your query.
One of our member respondents will be in contact to assist you.
Yours In Fitness
We thank you for contacting us with regards to your query.
One of our member respondents will be in contact to assist you.
Yours In Fitness
