Terrible service

I signed up at Planet Fitness at the beginning of November 2024. I had advised the sales consultant that I'm on Vitality Active, however this will only be activated from 01 December 2024. The consultant advised me that this will not be a problem and I call in to advise Planet Fitness that I am on Vitality Active to change my premium pricing. I was also advised that because I had signed up in the promotion month, I will not be paying a joining fee.

I got to Planet Fitness on 01 December to advise of my Vitality Active plan being active and I was told that Vitality Active does not qualify at Planet Fitness for a premium discount. Further to that, I was told that if my premium pricing change is done, I will have to pay the joining fee of R900.

What is this? This is *********. Incorrect information is provided to me just to get the business and now I must be inconvenienced to have this resolved. I call the contact center to cancel the membership and I was advised that I must pay the remainder of the contract which is 11 months. The call center agent didn't even take into consideration the circumstance and advised that she is just following process. When I ask to speak to a manager, I get asked "For what?"

Nobody is competent enough to understand customer service and what it actually means.