TERRIBLE SERVICE

I cancelled my Vitality and Planet Fitness membership on 19 November 2014. I am still being debited and they are now debiting the full gym membership amount. I have phoned numerous times so that the premiums are paid back to me. I was eventually told to send through my banking details and the money would be returned to me within 14 working days. I sent through my banking details on 04 Feb 2015 and the money still has not been returned. Each time I phone it sounds like they do not know what I am speaking about and have to go look for my banking details again. I phoned again yesterday and was told that the money would be paid next Friday. That means that I would be waiting for over a month since I submitted my banking details. I am highly frustrated and could not be give an explanation as to why it is taking this long. Lungi promised that a manager would phone me today however just as I thought nobody has bothered. Nobody ever gives feedback and I am always left to phone in and spend at least 10 minutes every time on the line. Planet Fitness is fast to sign you up and debit your account but the moment you want to cancel they are full of stories. I find this very unacceptable!