Terrible Service!!!!

This is my review for Planet Fitness Carnival Mall. I am absolutely disgusted in their service! I pay a large amount of money every month for machines to be broken. If you see a machine open just know it is broken. Otherwise the gym is so full you can never even find a machine that is open. New contracts are promoted everyday, but they do not have the facilities to house all of those people. I would not recommend this gym to anyone!!!! I tried talking to the staff at the front desk regarding this matter which are very rude and not helpful at all. The call centre put the phone down in my ear. This is the service you get when you want to complain about anything.