Terrible service

<p>My monthly gym fees increased from R174.00 per month to R599.99 per month without any notification from the gym. When I called the call centre to enquire about the change, I was informed that my membership had been upgraded to platinum. This should not have happened because the verbal agreement between the manager at the Sandton Platinum Planet Fitness and I was that I'd receive a 7 day free voucher to try out the gym and thereafter if I was satisfied I would let them know and the contract to upgrade my membership would be submitted to be captured. I never used the voucher and thus never gave the instruction for my membership to be upgraded. When I called the call centre, I was promised that a follow up with the manger would be made and I would be called and informed of the outcome of same. Instead, the query was subsequently closed the very next morning without a resolution having being reached and nobody bothered to call me back as I had been previously promised. I feel cheated out of my hard earned money and the service received from Planet Fitness has been nothing short of atrocious. </p>