Terrible Service

I joined the Planet Fitness Just Gym in Meadowdale when it opened a few years ago and in December last year I decided to link my black tag to the Discovery Vitality, I signed the new contract on the 17th Dec and paid the required once off activation fee.

On the 1st Jan this year I was still debted the full membership fee, I enquired at the gym and was told my Vitality membership was not active yet, every day I have been told they will get back to me which they do not, I tried to call head office myself and sat on hold for more than 15 mins which I do not have the time for as I have a business to run.

This service is absolutely unacceptable and pathetic! I have over payed for this month and I have lost Vitality points and this problem is still ongoing due to *********** or lazy staff.

I gym 3 times a week in Umhlanga and that is a model gym in comparison.