NB
Neal B
1 reviews | Active since Mar 2021
03 Mar 2026, 13:44
Terrible Organisation
Still being debited after cancelling my membership. This is the third time happening with planet fitness. Consultants don't action the request for debits to be stopped.
They're either lazy or they're being or they're purposely ignoring instructions.
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Neal B's updateReviewer Update
27 Mar 2026, 13:11Tracking at 3 weeks +. Shocking customer service, once again.
Every time i try to reach out, nobody answers.
I send an email, get an automated response, with a link for "urgent matters". Surprise surprise, link doesn't work.
Automated Response: "We will get back to you within 72 hours". This was Monday morning, we are now at Friday afternoon and nothing.
This is absolutely ridiculous. Quick to take funds, do everything you can to delay giving it back. You're obviously hoping that clients forget and then you get free money - *****-like behaviour from your organisation.
As mentioned in my initial post, this is also not the first time this is happening with me with your organisation.
Every time i try to reach out, nobody answers.
I send an email, get an automated response, with a link for "urgent matters". Surprise surprise, link doesn't work.
Automated Response: "We will get back to you within 72 hours". This was Monday morning, we are now at Friday afternoon and nothing.
This is absolutely ridiculous. Quick to take funds, do everything you can to delay giving it back. You're obviously hoping that clients forget and then you get free money - *****-like behaviour from your organisation.
As mentioned in my initial post, this is also not the first time this is happening with me with your organisation.
NB
Neal B's update27 Mar 2026, 13:11
Reviewer Update
Tracking at 3 weeks +. Shocking customer service, once again.
Every time i try to reach out, nobody answers.
I send an email, get an automated response, with a link for "urgent matters". Surprise surprise, link doesn't work.
Automated Response: "We will get back to you within 72 hours". This was Monday morning, we are now at Friday afternoon and nothing.
This is absolutely ridiculous. Quick to take funds, do everything you can to delay giving it back. You're obviously hoping that clients forget and then you get free money - *****-like behaviour from your organisation.
As mentioned in my initial post, this is also not the first time this is happening with me with your organisation.
Every time i try to reach out, nobody answers.
I send an email, get an automated response, with a link for "urgent matters". Surprise surprise, link doesn't work.
Automated Response: "We will get back to you within 72 hours". This was Monday morning, we are now at Friday afternoon and nothing.
This is absolutely ridiculous. Quick to take funds, do everything you can to delay giving it back. You're obviously hoping that clients forget and then you get free money - *****-like behaviour from your organisation.
As mentioned in my initial post, this is also not the first time this is happening with me with your organisation.