Terrible Gym, Terrible Customer Service

To whom it may concern,

This is the worst experience I have ever experienced at any gym before. I have been trying to cancel my contract for the last three weeks, I have been dealing with Rebecca from Roodepoort Planet fitness. It has been 3 weeks with no communication from her.

I called into the club last week Thursday to ask for an update and she said no she had spoken to the head at the club and my query had been taken to head office to try and be resolved she will call me back on Monday with feedback.

I called Planet fitness Roodepoort on Wednesday to ask for feedback from Rebecca and get told oh no sorry she is on holiday so we cannot help. What was worse is no one in that branch knew about this query?!?!? Surely as managers you communicate to each other??

I then called the call center this morning and was met with the most disgusting, unempathetic customer service and what is amazing is no one can put me through to a manager at Head office so I can lay an official complaint...

I would be ashamed of yourselves and the service you offer to clients!!!