Terrible experience at Planet Fitness Lynwood Bridge

I am honestly shocked at the lack of professionalism and basic administrative ability of the planet fitness lynnwood bridge staff.

I was told that I can come and gym for free for a week to see if I am interested in a membership there.

The monday I pitched up, I got pulled into a consultation room with a staff member. To refrain from name-shaming, for current purposes let's name her Penelope. Penelope then took her dear time to sell a membership to me. Then her manager came in to offer me a once-off deal. The R599 fee, which I realise is their basic fee anyway, was said to expire if I do not fix a pending membership right then and there. I then did not want to sign anything, but he assured me that I am going to sign a pending membership contract for purposes of freezing the offered membership fee. Document signed, he moved to show me on his computer screen that my membership is definitely pending.

4 days later, I saw enough and knew that I was NOT going stay on there. The facilities are cramped and outdated. I emailed Penelope and asked her to cancel my pending membership. 3 days later she rep**** via email stating that my cancellation is being processed. I then urgently asked her to send the proof of request to me, for record purposes.

Long story short, my registration went through, and the regional office never got my cancellation request.

I've basically been following up with Planet fitness customer care, just to hear that my cancellation request has not gone through, and they can't say why.

I CONCLUDE AND PROCLAIM: TERRIBLE SERVICE.

AND THE LYNNWOOD BRIDGE STAFF SERVICE IS BEYOND BAD.

Do yourself a favour, and stay away from that facility.