Terrible customer service by Club Manager

I joined Planet Fitness to enable my son to attend swimming classes at the gym. Despite having handed in registration papers in January, my registration was only confirmed at the end of February. I was hassled each time I entered and questioned as to why I did not have a valid registration.<br> <br> Once this was eventually loaded and activated, I received SMSs at the end of April stating that my account was overdue and that I would face legal action - Despite having never received a invoice!<br> <br> I contacted the club and was promised to be mailed an invoice - I have yet to receive one.<br> <br> All this continued with the knowledge of the club manager, Sean Maskell, who responded to one of my mails indicating that he would follow up. All subsequent mails were ignored.<br> <br> What pathetic service given the '****' welcome email from him offering his help and assistance.