Terrible customer service

Item: Planet Fitness
Rating: 2
Author: Melani S

<p>i am currently a member at the Rivonia planet fitness in Johannesburg but have relocated to Cape Town. I phone to cancel my contract and I have to pay HUGE cancelation fee or continue paying monthly. Even though I'm not even in the same province anymore!!! This is ridiculous</p>

Helpful (0)

Replies (3)

Planet Fitness's replyOfficial

06 Jun 2016, 05:33

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness

Planet Fitness's reply06 Jun 2016, 05:33

Official

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness

Melani S's updateReviewer Update

30 Jun 2016, 11:09

Till this day i havent recieved any call regarding my query. This is pathetic customer service.

Melani S's update30 Jun 2016, 11:09

Reviewer Update

Till this day i havent recieved any call regarding my query. This is pathetic customer service.

Melani S's updateReviewer Update

14 Jul 2016, 11:49

And yet i havent received any communication from planet fitness yet...

Melani S's update14 Jul 2016, 11:49

Reviewer Update

And yet i havent received any communication from planet fitness yet...