TERRIBLE!!

<p>So we signed up with planet fitness in June in Centurion. The man who signed us up is named Churchill. We were told that by signing up now we would only start paying at the end of August. So obviously this sounded excellent to us both seeing as how we signed up our girls as well. Churchill told us that there might be an ammount of R500 that will go off but we don't have to worry he will refund us as soon as it goes off. So all went well & the R500 went off as well. I phone in & Churchill was apparently constantly out seeing clients & never available to talk to us regardless or the times I have asked them to ask him to phone us back. So in the 20th of June the FULL ammount for the memberships went off & when phoning in AGAIN to speak to churchill ( R500 still not refunded ) he was not available again!! So I started getting very upset with all of this & phone in to speak to the sales manager Dumisani. Where he said he is sorry for what had happened & is not sure why Churchill sold us a deal like that & would call me back within the hour. 3 DAYS LATER I phone in again & ask him if he does not care about clients & he said no he does he is still just busy looking through everything & he will call me back before COB. 2 DAYS LATER!!! I decided I have had enough of this bull**** & went to the branch manager Albert. Spoke to him ( with hope of sorting all this out ) he said he will get back to me before 16:00 that day & WHAT A SURPRISE up to date still nothing from him.. Amazing service I must say, I should place this in the papers so that people can see how clients are handled!! So with all of this we decided to reverse the debited orders because it is not a part of what we were told. 1 day later I get this snotty call from accounts saying I owe them money & after explaining everything to them all that was said is I still have to pay. So seeing as how ****ed off I am at this amazing service you guys pride yourself on!! I phoned in once again ( why I was expecting actual service I do not know ) got hold of Churchill who tells me he has been on leave for 3 weeks ( no one at the office could tell me that, just goes to show how your staff is informed of what is happening hey ) he starts appologising for everything & I told him I want to stop every single thing happening & all he wants to do is keep me signed up with this joke of a club. So I am writing here & hoping whoever reads this will sort this **** out or I will have no further choice but to take this to the papers.</p>