TAKE THE MONEY AND RUN

After intense discussions with the agent, Shermerneese Pillay, she informed me a credit would be raised, and that because of the time taken to rectify the complaint, she would apply the credit sooner than the usual 14 days.<br> <br> Today I emailed her, after hearing nothing back from her, and received a curt email that there would be no refund, that Planet Fitness would hold the excess I've paid on the contract. If I hadn't emailed to ask on the progress of the credit, I'd be waiting til Kingdom Come. <br> <br> I can't believe the lousy service this company gives, and I can only say as a recent immigrant to this country, that this is a particularly South African way of dealing with customer service. People don't matter here. Take the money and run.